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Terms and Conditions

Last updated: 10 November 2026

These terms and conditions apply when you use https://naatipreparation.com.au (the Site) or buy NAATI CCL practice tests from us.

Please read these terms and conditions carefully before you create an account or make a purchase. By using the Site or buying a practice test, you agree to these terms and conditions. If you do not agree, you should not use the Site or buy our tests.

Our Refund and Returns Policy and Privacy Policy also apply and form part of these terms and conditions.

1. Acceptance of these terms and conditions

1.1 These terms and conditions are a legally binding agreement between you and NAATI Preparation (we, us, our).

1.2 You agree to these terms and conditions by browsing the Site, creating an account, or completing a purchase.

1.3 You must be at least 18 years old, or have a parent or guardian agree to these terms and conditions on your behalf, to create an account and buy practice tests.

1.4 We may update these terms and conditions from time to time, as explained in section 14.

2. About us and independence from NAATI

2.1 NAATI Preparation is an independent practice platform. You can read more about our service on our About Us page.

2.2 We offer English–Urdu NAATI Credentialed Community Language (CCL) practice tests in a format designed to reflect the real exam: two timed dialogues, one-play audio and recorded answers. A human marker scores your recording and provides feedback. You can sit a purchased test from My Account after payment.

2.3 We are not affiliated with, endorsed by or connected to the National Accreditation Authority for Translators and Interpreters (NAATI). Our practice tests do not lead to a NAATI credential, migration points, or any official result. For official test information, see the NAATI CCL test page.

2.4 Practice scores and feedback are for your preparation only. Nothing in these terms and conditions guarantees that you will achieve any particular score on the Site, or that you will pass the official NAATI CCL test or obtain any migration outcome.

3. Accounts

3.1 To buy and sit practice tests you need a Site account, which you can create and manage in My Account. You must provide accurate, current information and keep it up to date.

3.2 You are responsible for keeping your login details confidential and for all activity on your account. Please tell us straight away at info@naatipreparation.com if you think someone else has used your account.

3.3 We may suspend or close an account if we reasonably believe these terms and conditions have been breached, or if we need to do so to protect the Site, other users or our markers. Where we do this, any refund will be handled in line with section 10 and the Australian Consumer Law (ACL).

4. Purchases, pricing and payment

4.1 We sell digital practice test credits through WooCommerce on the Site. Purchases are one-off payments for the single test or test pack you select. We do not currently sell subscriptions.

4.2 Current products include a single practice test and multi-test packs. The details, inclusions and price of each product are those shown on the relevant product page and at checkout at the time you buy.

4.3 We may change products or prices at any time, but a change will not affect an order you have already paid for under these terms and conditions.

4.4 All prices are in Australian dollars (AUD). Goods and services tax (GST) or other tax will be charged if it applies to your order, and will be calculated and shown at checkout before you pay. Please review the checkout total carefully.

4.5 Payment is due at checkout through the payment methods displayed there, which may include card payments and PayPal. Payment is processed by third-party providers. We do not store your full card details on the Site.

4.6 After we receive your payment, the corresponding practice test credits are added to your account. You can then sit tests from My Account and the practice tests page.

4.7 Please check that you have selected the correct product before you pay. Once a credit has been used to start a test, change-of-mind refunds are not available, subject to the ACL and section 10 of these terms and conditions.

5. Access to practice tests

5.1 When you buy credits, we grant you a personal, non-exclusive, non-transferable, revocable licence to sit the corresponding number of practice tests on the Site for your own exam preparation.

5.2 You do not acquire any ownership of the dialogues, audio, transcripts, software or other Site content under these terms and conditions.

5.3 One credit is used for one full practice test (two dialogues, in the timed format described on the Site). Credits cannot be transferred, shared or resold.

5.4 Single test credits are stated on the product page to be valid for 12 months from purchase. Please check the relevant product page and your account for any validity period that applies to a pack. We will honour the validity period shown at the time you buy. Unused credits expire at the end of any stated validity period.

5.5 To sit a test you need a suitable device, a stable internet connection and a working microphone. Some tests may also require camera access, as described on the Site.

5.6 We are not responsible for problems caused by your device, software, internet connection, microphone or camera, including where camera access is refused, except where the ACL requires otherwise.

5.7 We will take reasonable care to keep the Site available, but we do not promise uninterrupted or error-free access. We may update, suspend or withdraw all or part of the Site for maintenance, security or operational reasons.

6. Marking and feedback

6.1 Submitted practice tests are scored by human markers, not by automated marking alone. A full test is marked out of 90, with feedback on each segment, as described on the Site.

6.2 We aim to return your marked result and feedback within 3 days of submission. This is an indicative turnaround, not a guarantee.

6.3 If feedback is not delivered within a reasonable time after that period, you may have rights under our Refund and Returns Policy and the ACL.

6.4 Feedback and scores are guidance to help you prepare. They are the professional opinion of the marker who reviewed your recording. They are not an official NAATI result and they do not guarantee any outcome on the official test.

6.5 If you think a test was not marked properly, you may request a review by emailing us within 7 days of receiving your result, as set out in our Refund and Returns Policy. A different marker will review it. If we find a marking error, we will correct your result or give you a free replacement test.

6.6 Disagreement with a marker’s assessment is not, by itself, a ground for a refund under these terms and conditions, except where the ACL requires otherwise.

7. Candidate recordings and content you submit

7.1 When you sit a test, you record your interpretation and submit it to us for marking. You also provide account and purchase information.

7.2 You remain the owner of your recordings and any other content you submit (Your Content). You grant us a non-exclusive licence to store, copy, transmit and otherwise use Your Content for as long as reasonably needed to:

  • deliver the test, marking and feedback;
  • operate, secure and improve the Site and our marking process;
  • review a result if you ask us to, or if we need to check quality; and
  • meet our legal obligations.

7.3 We will handle Your Content in line with our Privacy Policy and the Privacy Act 1988 (Cth). Markers receive Your Content only in order to mark your test and provide feedback.

7.4 You must not submit content that is unlawful, or that you do not have the right to record and provide to us under these terms and conditions.

8. Intellectual property

8.1 We (or our licensors) own all intellectual property in the Site and in our practice materials, including dialogues, audio, transcripts, questions, scoring materials, feedback templates, software, text, logos and design.

8.2 You may use those materials only to sit and review your own practice tests on the Site, as permitted by these terms and conditions.

8.3 You must not copy, download (except as the Site expressly allows for your own attempt), record, share, publish, distribute, modify, translate, sell, sublicence or otherwise exploit our materials, or use them to create a competing product or to train an artificial intelligence system.

8.4 NAATI is a third-party name and trade mark. We use it only to describe the exam our practice tests are designed to help you prepare for. No licence to any NAATI trade mark or official material is granted to you under these terms and conditions.

9. Acceptable use

9.1 You agree to use the Site and our tests lawfully and fairly. You must not:

  • share your account, credits, test content, audio, transcripts or feedback with anyone else;
  • copy, record or redistribute test dialogues or audio;
  • attempt to cheat, interfere with timing or one-play audio, or undermine the marking process;
  • access another person’s account, or attempt to access marker tools or other users’ recordings;
  • scrape, crawl or systematically extract content from the Site, or introduce malware; or
  • use the Site in a way that disrupts it or harms us, our markers or other users.

9.2 We may suspend access, withhold or cancel credits, or close your account if we reasonably believe you have breached these terms and conditions. This does not limit any other rights we have, including under the ACL as it applies to you.

10. Refunds and cancellations

10.1 Nothing in these terms and conditions excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

10.2 Our services come with guarantees under the ACL that cannot be excluded. You can read about those consumer rights and guarantees on the ACCC website.

10.3 You are entitled to a remedy if a service has a major failure — for example, if it is not provided with due care and skill, is not fit for its stated purpose, or is not delivered within a reasonable time. You are also entitled to have a minor failure fixed within a reasonable time.

10.4 Practice test credits are digital services. There is nothing to physically return or exchange. Subject to the ACL, we do not give refunds only because you changed your mind, no longer need the test, bought the wrong pack, did not finish a test, or are disappointed with a score.

10.5 Our full refund rules, including unused credits, replacement credits, how to request a refund, and when a refund is not available, are set out in our Refund and Returns Policy.

10.6 If there is any inconsistency between these terms and conditions and that policy on a refund question, the policy applies, except that your ACL rights always prevail.

10.7 To request a refund or raise a complaint, email info@naatipreparation.com with your order number, the email address you used to buy, and the reason. We will respond within the timeframes stated in the Refund and Returns Policy. Approved refunds are returned to your original payment method in Australian dollars.

11. Limitation of liability

11.1 Nothing in these terms and conditions excludes, restricts or modifies any guarantee, right or remedy implied or imposed by the ACL or any other applicable law that cannot lawfully be excluded or limited.

11.2 If a failure to comply with an ACL consumer guarantee can be limited, and it is fair and reasonable to do so, our liability is limited to, at our option:

  • in relation to services: resupplying the services, or paying the cost of having the services resupplied; or
  • in relation to goods: replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

11.3 To the extent permitted by law, we are not liable under these terms and conditions for:

  • any failure to pass the official NAATI CCL test, or any migration, visa, employment or other outcome;
  • loss that was not reasonably foreseeable;
  • problems caused by your device, software, internet connection, microphone or camera, or by a third-party service we do not control; or
  • indirect or consequential loss, including lost opportunity, except where the ACL requires otherwise.

11.4 To the extent permitted by law, our total liability to you in connection with the Site or a purchase is limited to the amount you paid us for the relevant credits or, if the claim is not about a purchase, to resupplying the affected service.

12. Privacy

12.1 We collect and handle personal information, including your account details, payment records (processed by our payment providers), recordings and test results, in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

12.2 Please read the Privacy Policy to understand what we collect, why we collect it, who we share it with (including markers and payment providers) and how you can access or correct your information. These terms and conditions should be read together with that policy.

13. Third-party links

13.1 The Site may link to third-party websites, including NAATI’s website and payment providers. Those sites have their own terms and privacy policies. We are not responsible for their content or practices, and these terms and conditions do not apply to those sites.

14. Changes to these terms and conditions

14.1 We may update these terms and conditions from time to time. The updated version will be posted on this page with a new “Last updated” date.

14.2 The terms and conditions in force when you complete a purchase will apply to that purchase, except where a change is required by law. For ongoing use of the Site, the updated terms and conditions apply from the date they are posted.

14.3 If we make a change we consider material, we will take reasonable steps to let you know, for example by a notice on the Site or by email to your account address. If you do not agree to the updated terms and conditions, you should stop using the Site and contact us about any unused credits.

15. Termination

15.1 You may stop using the Site and close your account at any time by contacting us. Closing your account does not automatically entitle you to a refund of unused or used credits, except as set out in the Refund and Returns Policy and the ACL.

15.2 We may suspend or terminate your access if you breach these terms and conditions, if required by law, or if we discontinue the Site. If we discontinue the service and you have unused credits, we will provide an appropriate remedy in line with the ACL, which may include a refund of unused credits.

15.3 Sections of these terms and conditions that are intended to continue after termination, including those on intellectual property, Your Content, liability, privacy and governing law, will survive.

16. Governing law

16.1 These terms and conditions are governed by the laws of Western Australia and the Commonwealth of Australia.

16.2 You and we submit to the non-exclusive jurisdiction of the courts of Western Australia. If you are a consumer, this does not prevent you from using any dispute resolution or consumer protection process available in your state or territory, including your state or territory consumer protection agency or the ACCC.

17. Contact

17.1 If you have a question about these terms and conditions, a purchase or a refund, please contact us:

17.2 If we cannot resolve your complaint, you can contact your state or territory consumer protection agency or the ACCC.